Cannot activate despite having 0/2 activations

[mwarriner72]

Hi there,

I correctly deactivated my licence prior to a laptop rebuild and then checked my license activations via the activation portal and it stated that I have 0/2 activations.

I have a Nitro Pro 12 licence and I installed Nitro Pro 12.  When I tried to activate it stated that I had reached the maximum number of activations.

Could you please investigate.

Nitro Pro 12

licence = **

user account = **

Many thanks,

 

MIke.

Edited February 24, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello Mike,

Thank you for your message - I can help you out.

I released your key so you can reactivate. Can you please try again? 

Please get the correct Nitro Pro 12 installer from this page: https://www.gonitro.com/nps/product-details/downloads

I hope that helps!