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Cannot activate despite having 0/2 activations


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Hi there,

I correctly deactivated my licence prior to a laptop rebuild and then checked my license activations via the activation portal and it stated that I have 0/2 activations.

I have a Nitro Pro 12 licence and I installed Nitro Pro 12.  When I tried to activate it stated that I had reached the maximum number of activations.

Could you please investigate.

Nitro Pro 12

licence = **

user account = **

Many thanks,



Edited by Leslie V.
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