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Quicksign and edit tabs are grayed out


Dazz Nocuenca-Fajardo

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Dazz Nocuenca-Fajardo

Just purchased Pro13, I need to put my signature on the document but tab is grayed out.

Please advise how to fix.

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Leslie V.

Hello @Dazz Nocuenca-Fajardo

Thanks for reaching out to us!

Tools are greyed out if:

1. If there is no file open

2. If Nitro is in expired trial or not activated

3. If the file is a locked file (no edits allowed)

You can check the security settings by right clicking on a page on the file then click on Document Properties. In the Security tab you'll see the actions that are allowed and not allowed on the file.

I hope that helps! Please let me know if you have other questions.

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