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Sarah Luschnig

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Sarah Luschnig

Hi there, 


A couple of weeks ago I had to do a hardware reset on my laptop. After re-installing Nitro Pro I tried to activate it with the serial number at hand, it didn't work. I already tried the process described on this page: https://licenses.gonitro.com/prd/portal. It says that the reset was successful and that there are no current activations, meaning that the serial number is ready to use. Whenever restart the process there is this message again that the serial number is invalid. What can be done? I do have a reference number by Cleverbridge if this is of any help.


Best Regards



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  • Official Nitronaut

Hello @Sarah Luschnig

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

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