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Activating Nitro on a New Device - "Serial Number Does Not Exist"

Andrew Martinez

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Andrew Martinez



I am trying to activate my Nitro Pro account on a new computer but each time I provide the serial number to activate it, I receive a "Serial Number Entered Does Not Exist" message. I know the serial number is correct because once I click the "Submit a Support Request" link and provide the same serial number, it brings up the Serial Number, Version, Status, Number of Activations and Number of Activations Allowed profile page for my account. I tried deactivating and repeating but have had no success with that either.


Please let me know what I need to do to activate this.


Thank you

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Allain Umailin

Hello @Andrew Martinez,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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