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Unable to read file content


Riccardo De Servi

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Riccardo De Servi

Hi, i weekly receive a report from one of my devices, i'm unable to read it with Nitro i've to use acrobat reader.

i tink the problem is linked to the embedded font:

NotosansCJKsc-regular

type: TueType(CID)

code:identity-H

any idea how to solve?

grazie

 

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  • Official Nitronaut
Reymund Oyong

Hi @Riccardo De Servi,

Thank you for reaching out to us through our Community Forums!

Could you please confirm if this issue is isolated to the PDF files that you receive weekly? Please share a copy of the document and I will try to test and see if the issue is related to the embedded font. 

Kind regards,

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Reymund Oyong

Hello @Riccardo De Servi,

My apologies for the delay. You can share the PDF file by sending a private message. Simply mouse hover my profile then click the 'Message' button. 

Kind regards,

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Arvind Gupta
On 3/16/2021 at 6:19 PM, Reymund G. said:

Hi, Scanned documents are not readable on nitro pdf wherein the same documents are quite visible and readable on Acrobat Reader pdf. How to resolve this issue?

 

 

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