Upgrade page is unable to validate my v12 serial number for upgrade to version 13

[Rich Adam]

I am having the same issue when I try to upgrade my version 12 to version 13 using the emailed link Nitro sent me. Error stating Nitro is unable to verify my serial number.

[Allain Umailin]

Hello @Rich Adam,

Thank you for reaching out to us through our Community Forums!

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

[Rich Adam]

On 3/17/2021 at 3:21 PM, AllainU said:

Hello @Rich Adam,

Thank you for reaching out to us through our Community Forums!

To further assist you, please allow us to make necessary adjustments on your account.

Rest assured once everything is in place, our Upgrade Portal should be able to recognize your serial number so you can upgrade to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and we will get back to you as soon as we have an update.

I just wanted to check in and see if you have any updates on the issue of not being able to upgrade from version 12 to 13?

 

Thanks Rich

[Allain Umailin]

Hello @Rich Adam,

Thank you for your patience.

As per our server logs, I can see you were able to upgrade to Nitro Pro 13 and activated it using your new serial number 50490x-xxxxxx-xx7703.

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you.