server upgrade and the impact to your Nitro Pro product 12.16.3.574

[Rick Harris]

Hey there,  What's to process of upgrading to the version of NitroPro that will run on your new server beyond March 31st?  I pasted serial number to https://www.gonitro.com/support/upgrade and received the message "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

[Allain Umailin]

Hello @Rick Harris,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro that our Upgrade Portal is not recognizing?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.