License Reactivation on New Computer or Operating System Reload

[Jake Rodriguez]

Hello,

I have two questions regarding license reactivation, I hope you can help me.

1. Can I reactivate my license if I try to reload my computer's operating system. For example, if I try to perform a wipe and clean installation if Windows 10.

2. In a scenario where I made major hardware changes in my system, motherboard, hard drive, etc. Will I still be able to reactivate my single license on the new system, disregarding the old one.

Regards,

Jake

[Leslie V]

Hello Jake,

Thanks for reaching out to us!

If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer.

We would recommend always maintaining a list of this Nitro Pro-specific computer ID for each corresponding user so that in the event a computer breaks down or you forget to deactivate prior to replacing a machine, you can contact us with this ID and we can then remove its activation on our end.

Please let me know if you have other questions.

[Jake Rodriguez]

Hello Leslie,

Thank you for the clarification. You mentioned in Nitro Pro-specific computer ID. By computer ID, are you referring to the name of my computer or hostname of the machine?

Thanks again for the reply.

[Leslie V]

Hello @Jake Rodriguez

When it comes to activation and the records we keep our logs are based on a computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/IDs that you are using for the machines internally. You can find this ID on each machine by going to Help > About Nitro Pro > Activate/Deactivate > Advanced.

Please let me know if you have other questions.