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v11 serial number not valid with version 13


Susan Crutchfield
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Susan Crutchfield

Support asked me to create a question here.

 

there is a serial number entered does not exist error when trying to activate

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Allain Umailin

Hello @Susan Crutchfield,

Thank you for reaching out to us through our Community Forums!

As per our server logs, we can see you were able to activate your Nitro Pro 13 using the serial number 50490x-xxxxxx-xx7893

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you.

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