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unable to upgrade from version12 to version 13


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Neil Haswell

Hi I received a email about upgrading from my Nitro Pro 12 to the current version, but it comes up with a error saying it is unable to verify my serial number. Can you please rectify this.,

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  • Official Nitronaut
AllainU

Hello @Neil Haswell,

In order to further assist you,  could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 2 weeks later...
  • Official Nitronaut
AllainU

Hello @Neil Haswell,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.

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