Upgrading to Nitro Pro 13; S/N indicates it already is upgraded.

[Valerie Kolenbrander]

After upgrading 5 of 8 licences, the remaining 3 serial numbers indicate were already upgraded.  However, they are still running under versions 10.5.9.9 and 10.5.2.11.  Can I download NP13 Trial and enter the S/Ns for the 3 running under the older version #s?  Do I need to deactivate them first or can I do that AFTER I've confirmed the 3 are activated to 13.33.2.645, the same as the other upgrades.

[Allain Umailin]

Hello @Valerie Kolenbrander,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial numbers of your Nitro Pro 10 that our Upgrade Portal is saying they were already upgraded?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Valerie Kolenbrander]

Thank you for looking into this.  Serial numbers sent to you.

[Allain Umailin]

Hello @Valerie Kolenbrander,

Thank you for your patience.

We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate.

Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions.

[Valerie Kolenbrander]

That did the trick.  Thank you for your help.