Poor Screen Image Quality After Upgrade to Nitro Pro 13

[Steve McEachern]

Upgraded from Nitro Pro 9 to Nitro Pro 13. Documents are slightly fuzzy compared to older version. Text using Version 9 was much crisper. Tried the following procedure I saw recommended on other similar posts:

If you have Windows 10, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

This did not change the quality of the image and I messed with other settings on the Compatibility tab but still no change. Any other ideas?

[Leslie V]

Hello Steve,

Thanks for reaching out to us!

Please send us the following:

- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- Some screenshots of what you are seeing

I look forward to your response.
 

[Steve McEachern]

Thanks for your timely response. How do I send you the screen prints? Do you have an email I can send it to?