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Error Message everytime I start Nitro Pro


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Dear Sirs,

My Nitro pro serial number is 1600xx-xxxxxx-xxxxxx

Every time I start Nitro Pro,  on my laptop (Windows 10), it gives an error window box saying "An Error has occurred within our system. Please try again or contact support if this error persists. (Error 401)"

this has been like for quite some time now.

please advise solution to get rid of this. also, an i get the  upgrade to Nitro pro version 13?

appreciate your kind positive response for the above.

Thank you


Dilip Chorera

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @D C,

Thank you for reaching out to us through our Community Forums!

Did you purchase your program from Indigo Software?

Thank you and I am looking forward to hearing back from you soon. 

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