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Upgrade from 10 to 13 results in corrupt files

Mark Jenkins

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Mark Jenkins

I upgraded recently and installed on Win 10 (all updates). In opening certain pdfs I now only get a blank page and a yellow streak (which is the highlight area of the invoice.

Where do I send a screen shot or the corrupt file/

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Allain Umailin

Hello @Mark Jenkins,

Thank you for reaching out to us through our Community Forums!

To send the following, please hover your mouse on top of my name 'AllainU' and select 'Message':

-A screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g.

-A few sample PDF files

-A screenshot that describes the issue with certain PDF files.

Thank you very much in advance and I am looking forward to hearing back from you.

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