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PDF Not displaying whole document, but works in other PDF readers

Mike Kelly

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I just ran into an issue today with two Plumbing Plan pages not displaying correctly.  It will have half of the images and words on it not display, but then open up with no issue using internet explorer and Adobe.  I paid for Nitro because I was sick of issues I was having with Adobe and not having the premium features, but this really will not work.

It first happened when I opened the documents from my Outlook email, so then I reaquested that they be re-sent.  They did and the same issue.  So I saved them locally to my desktop and the issue is still there.  

I should also note that I can open the PDF's with no issue and they display properly on my iPhone.

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  • Official Nitronaut

Hello @Mike Kelly

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:

- The file you are working on for testing
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

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