Serial in valid but cannot activate

[jason barker]

I've tried activating on a new laptop and the serial won't work.  I then tried the support feature on the Niro website - when I enter the serial and the information populates, it says there are no activations so there is nothing to deactivate.  Please assist.  

[Leslie V]

Hello Jason,

Thank you for your message - I can help you out.

Please install the latest Nitro Pro 12 update: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.