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NitroPro 12 Will NOT Activate After PC Update....


live person would be nice

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live person would be nice

I have the same issue.

Error Code 20 - not a valid license and have 0 of 2 licenses active for both serial numbers we have.

I can't call anyone, can't speak with anyone and multiple links are not valid.  I have spent hours just searching to try and contact someone...  

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  • Official Nitronaut
Allain Umailin

Hello @live person would be nice,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @live person would be nice,

Thank you for the private message.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering one of your serial numbers.

Thank you for choosing Nitro and I hope this helps.

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