Jump to content

Unable to activate or deactivate upon hard drive update

Kimberly Lansing

Recommended Posts

Kimberly Lansing

New hard drive installed after last hard drive failed.  Re-installed via disk image.  Getting errors upon trying to activate (:-20  :Error:Execution Error - Invalid).   When checking the activation support tab, my number of devices activated is listed as 0, so I am unable to deactivate the last installation.  Please advise.  Thanks!

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Hi @Kimberly Lansing,

Thank you for reaching out to us through our Community Forums!

Please install Nitro Pro so you could activate using your existing serial number.

The Nitro Pro installer can be located from the following location: 
https://www.gonitro.com/nps/product-details/downloads - Click the ' Download Nitro Pro 12' link

Once Nitro Pro is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate.

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.