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-20: Error - Invalid License Number


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Michael Cox

I am having an issue activating Nitro Pro 12.
I uninstalled/reinstalled, still receiving the following error:
-20: Error Invalid License Number

When I check my serial number online it says the following:
Number of activations: 0
Number of activations allowed: 2

Please advise how to correct this and get Nitro Pro activated.

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AllainU

Hello @Michael Cox,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Pavel Mišák

Ich habe das gleiche Problem. -20: Fehler - Ungültige Lizenznummer.

Nach online Prüfung kommt und wenn ich Deactivate drücke kommt die Meldung ich soll Please select devices to deactivate.

 

I have the same problem. -20: Error - Invalid license number.

After the online check comes and when I press Deactivate, the message I should Please select devices to deactivate appears.

Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro.

Serial Number 23460x-xxxxxx-xxxxxx
Version 12
Status Active
Number of Activations 0
Number of Activations Allowed 2
Deactivate
Edited by AllainU
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AllainU

Hello @Pavel Mišák,

Thank you for reaching out to us through our Community Forums!

Please be informed that '-20: Error - Invalid License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12.16.9.574 using these offline German link/s:

x32 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps.

 

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AllainU

Hello @Michael Cox,

Thank you for the private message.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.

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