can not reactivate nitro pro. installed version errored and would not run, repair reset for activation, will not accept licese,

[mike b]

reinstalled from disc, will not accept reactivation.

It says that i have too many installations, and yet can not find my valid serial number to attempt reactivation on the web site

downloaded version 12..  it will not accept my serial number

 

13DB-16FC-39B7-EDE3-9CAB-9A70-394B-FA8C

please activate.  there are no other installed copies of this software.

[mike b]

and making me post to a form for technical support really sucks ....

[Leslie V]

Hello @mike b

Thanks for reaching out!

Your serial number is for version 4 which was released more than a decade ago. We no longer support this version.

You can purchase a Nitro Pro 13 serial number from this page instead: https://www.gonitro.com/pricing

Let me know if you have other questions.

[mike b]

Lookit.  You don't support it but that does not give you License to actively block me from re-installing a working copy and forcing me to purchase another version. FFS.

FYI, WA state small debt court filing fee is only $10.00.

 

[mike b]

your system recognizes that my serial number is allegedly in use on two computers and blocks my activation. you need to unblock the activation.

 

[Leslie V]

Hello @mike b

We no longer support version 4. Our current version is Nitro Pro 13.

Please send me your purchase invoice or receipt so I can look up your records and check this for you.

Cheers!

[mike b]

https://drive.google.com/file/d/1g2phviDSF5JAT1u7Ejq_0PbQ0ECr27kt/view?usp=sharing

Your system recognizes my serial number and believes that I have multiple installs.  I have zero active installs after trying to repair the software, and I can not deactivate a copy as it is not installed anywhere any more. 

I don't need a new version.  This works fine for the 3 or 4 times a year that I use it.  thanks,  Mike

[Leslie V]

Hello @mike b

This version has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

https://www.gonitro.com/nps/product-details/sunset-policy