Error 401 when starting Nitro + lost access to my account

[Nieko Punt]

LS,

After changing my account password I suddenly receive 401 errors when starting Nitro. Then I discovered that I cannot login to my account anymore. I receive a password reset email on request, but that does not grant me access to my account. This is a bit of a catch-22 condition since I need an account for asking support. Therefore this message was created using a new account.

Best,
Nieko Punt.

[Leslie V]

Hello Nieko,

Thank you for posting on our Community Forums!

I sent you a reset password link through email.

Once the password is reset, please try logging in to Nitro Sign again via Nitro Pro.

Please let me know how that goes.

[Nieko Punt]

Hi Leslie,

Thank you for your quick response. However, you send this to my temporary emergency *.net account.
I require access to my *.nl account (* is the same for both accounts). Don't bother to send a password reset on that account. It simply does not work. When changing the password for that account I get a message that I could not be logged in.