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Error 401 when starting Nitro + lost access to my account

Nieko Punt

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After changing my account password I suddenly receive 401 errors when starting Nitro. Then I discovered that I cannot login to my account anymore. I receive a password reset email on request, but that does not grant me access to my account. This is a bit of a catch-22 condition since I need an account for asking support. Therefore this message was created using a new account.

Nieko Punt.

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  • Official Nitronaut

Hello Nieko,

Thank you for posting on our Community Forums!

I sent you a reset password link through email.

Once the password is reset, please try logging in to Nitro Sign again via Nitro Pro.

Please let me know how that goes.

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Hi Leslie,

Thank you for your quick response. However, you send this to my temporary emergency *.net account.
I require access to my *.nl account (* is the same for both accounts). Don't bother to send a password reset on that account. It simply does not work. When changing the password for that account I get a message that I could not be logged in.

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