New license - old computer crashed, can't deactivate on line to use on new computer

[Brenda Marello]

We purchased a new license, then the next day, the computer crashed and Nitro wasn't deactivated on that computer.

Tried reactivating on new computer, but old one is still active.  Can't deactivate from on line.  HELP !! 

 

 

[Leslie V]

Hello @Brenda Marello

Thanks for reaching out to us!

Please send me your serial number so I can check. 

I look forward to your response.
 

[Brenda Marello]

Leslie, did you get my post of my serial number?  i replied but it's in pink.

[Leslie V]

Hello Brenda,

Please install the latest Nitro Pro 12 update so you can activate successfully. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

[Brenda Marello]

On 4/12/2021 at 11:02 AM, Leslie V. said:

HI, Leslie..  We updated like you described before I got this link, it showed a 14 day trial still, but then today it's not there.  All looks good.  Thanks so much for your help.  I'll be sure to text here in the future if there's any further issues.  Enjoy your day.