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New license - old computer crashed, can't deactivate on line to use on new computer


Brenda Marello
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Brenda Marello

We purchased a new license, then the next day, the computer crashed and Nitro wasn't deactivated on that computer.

Tried reactivating on new computer, but old one is still active.  Can't deactivate from on line.  HELP !! 

 

 

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  • Official Nitronaut

Hello Brenda,

Please install the latest Nitro Pro 12 update so you can activate successfully. Note, that it should be version 12, not 13: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

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Brenda Marello
On 4/12/2021 at 11:02 AM, Leslie V. said:

HI, Leslie..  We updated like you described before I got this link, it showed a 14 day trial still, but then today it's not there.  All looks good.  Thanks so much for your help.  I'll be sure to text here in the future if there's any further issues.  Enjoy your day.

 

 

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