Jump to content

Nitro Pro 13 crashes every time I try to print to a Brother HL-5470 DW printer


Pepper Chastain
 Share

Recommended Posts

Pepper Chastain

Purchased NITRO Pro 13 last summer and has worked fine for months. Suddenly last week Nitro crashes every time I try to print to my BROTHER HL-5470 DW printer. Every other MS Office app is printing fine, so this is a NITRO problem. Help please!

Link to comment
Share on other sites

  • Official Nitronaut

Hello @Pepper Chastain

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:
- The file you are printing so we can test
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.
 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.