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Nitro Pro 13 crashes every time I try to print to a Brother HL-5470 DW printer

Pepper Chastain

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Pepper Chastain

Purchased NITRO Pro 13 last summer and has worked fine for months. Suddenly last week Nitro crashes every time I try to print to my BROTHER HL-5470 DW printer. Every other MS Office app is printing fine, so this is a NITRO problem. Help please!

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  • Official Nitronaut

Hello @Pepper Chastain

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:
- The file you are printing so we can test
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

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