Pepper Chastain Posted April 12, 2021 Report Share Posted April 12, 2021 Purchased NITRO Pro 13 last summer and has worked fine for months. Suddenly last week Nitro crashes every time I try to print to my BROTHER HL-5470 DW printer. Every other MS Office app is printing fine, so this is a NITRO problem. Help please! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 13, 2021 Official Nitronaut Report Share Posted April 13, 2021 Hello @Pepper Chastain Thanks for your message - I'm happy to assist you. So that we can troubleshoot the problem, please provide me with the following: - The file you are printing so we can test - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Link to comment Share on other sites More sharing options...
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