Error -2023 Licence no longer working

[Trina Forno]

I am having trouble with my license no longer working and program has gone back to trial version. As I don't have a premium account I can't seem to get any help, I have tried all the suggestions I can find.

My IT has removed the program and re-installed. Doesn't work. (Version # 13.2.3.26)

When I search the license on the website it says it's active and if I'm having issues to Deactivate and reactivate, whenever I click deactivate it says select which license you would like to deactivate but there is no where you can select the license.

When I try and click activate within the program nothing happens.

The other suggestion on this forum was to install Nitro 13 but I already have this version.

I have been trying to get this working for weeks now and is getting very frustrating. 

Can someone from Nitro please contact me and help!

[Leslie V]

Hello @Trina Forno

Thank you for your message - I can help you out.

You have an old version 13 build. Please install the latest Nitro Pro 13 update: https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 13 serial number.

I hope this helps. Let me know if you require anything else.