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error code -24 when try to activate


Robert Glidewell

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Robert Glidewell

I am having a similar issue. Got a new computer. Erased the old computer before I knew I was supposed to deactivate software. Online deactivation is not working. Any help is appreciated. error code -24 when try to active in the software. 

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Allain Umailin

Hello @Robert Glidewell,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). 

Lastly, could you please provide the serial number of your Nitro Pro you are having issue activating?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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