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Unable to De-activate in order to activate


Uri Scharf
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Hi

I'm unable to de-active my license

I moved to a new computer and am unable to active

please reset my license activation so that I can proceed

cheers

Uri

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  • Official Nitronaut
Allain Umailin

Hello @Uri Scharf,

Thank you for reaching out to us through our Community Forums!

Instead of deactivating, kindly note we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and I hope this helps.

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