Ben Tait Posted April 16, 2021 Report Share Posted April 16, 2021 I have tried transfering Nitro Pro 12 from One machine to another. I have successfully deactivated it from the old laptop and now trying to activate it on the new one with no success. I have tried an older version of 12 (12.0.0.112) and also the newest version of 12 (12.12) but neither work. I have tried allowing the app through firewall incase that is an issue but made no difference. I am receving error message "-24: Activation Error" Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 16, 2021 Official Nitronaut Report Share Posted April 16, 2021 Hello @Ben Tait, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 19, 2021 Official Nitronaut Report Share Posted April 19, 2021 Hello @Ben Tait, Thank you for the private message. As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Ben Tait Posted April 23, 2021 Author Report Share Posted April 23, 2021 Quote Thank you so much!!!!! Link to comment Share on other sites More sharing options...
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