Deleted Pages Still Showing on File

[Anna Sy]

I would just like to ask for help, I deleted certain pages of the PDF file that I have using a Nitro Pro, but still retained the file as PDF format. I have sent the 1-pager final PDF file to my colleague but when he opened the file on his mobile phone, the file he is seeing is still the original 21-pager file with the file name of the individual file.

When we tried to open the same email on laptop, it is still a 1-page file.

How do I solve the issue? 

[Allain Umailin]

Hi @Anna Sy,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-How was this PDF file created and what software was used?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Anna Sy]

12 hours ago, AllainU said:

Hi @Anna Sy,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-How was this PDF file created and what software was used?

Thank you very much in advance and I am looking forward to hearing back from you. 

Dear AllainU,

I have responded via message on the details requested. Thank you.