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Nitro Pro was activated no isn't, can't activate

Angus Nelson

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Angus Nelson


I had Nitro Pro v13 installed and was working fine but last week said it couldn't connect to the licence server.

Checked the Serial No on the website and deactivated it.

Now in Nitro still say's can't connect to licence server and if you try manual activation after pasting the serial number in there is no key to copy and pasted online.

Anyone able to provide info on how to resolve


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  • Official Nitronaut

Hello @Angus Nelson,

Thank you for your message - I can help you out.

Please get the latest Nitro Pro 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 

I hope this helps. Let me know if you require anything else.


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