software will not activate using old licence # never used

[Corrine LeMaire-Gordon]

Found an old licence # that was purchased Oct 11/19 that was never used so we are installing it now but it will not activate and the find my licence option doesn't work either.  Need to get this laptop out to site on Tuesday.

[Reymund G.]

Hi @Corrine LeMaire-Gordon,

Thank you for reaching out to us through our Community Forums!

Could you please provide the error message you get when activating the software? 

Please provide as well your serial number and the exact version/build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. 

Kind regards,

 

[Corrine LeMaire-Gordon]

3 hours ago, Reymund G. said:

Hi @Corrine LeMaire-Gordon,

Thank you for reaching out to us through our Community Forums!

Could you please provide the error message you get when activating the software? 

Please provide as well your serial number and the exact version/build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. 

Kind regards,

 

sent you a message with the info

[Corrine LeMaire-Gordon]

I have to get this laptop out to site today can you please help!

[Corrine LeMaire-Gordon]

I have 2 hours to get this laptop working and out to site!!!!!

[Reymund G.]

Hello @Corrine LeMaire-Gordon,

My apologies for the delay. The serial number you provided is a version 13 license and it will only work on a Nitro Pro 13 installation. Please install Nitro Pro 13 by downloading the installer from the following location:

https://www.gonitro.com/nps/product-details/downloads - Click the ' Download Nitro Pro 13' link

Kind regards,

[Corrine LeMaire-Gordon]

Thanks I had to contact my computer tech to assist me and he figured that out for me.