Corrine LeMaire-Gordon Posted April 25, 2021 Report Share Posted April 25, 2021 Found an old licence # that was purchased Oct 11/19 that was never used so we are installing it now but it will not activate and the find my licence option doesn't work either. Need to get this laptop out to site on Tuesday. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted April 26, 2021 Official Nitronaut Report Share Posted April 26, 2021 Hi @Corrine LeMaire-Gordon, Thank you for reaching out to us through our Community Forums! Could you please provide the error message you get when activating the software? Please provide as well your serial number and the exact version/build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
Corrine LeMaire-Gordon Posted April 26, 2021 Author Report Share Posted April 26, 2021 3 hours ago, Reymund G. said: Hi @Corrine LeMaire-Gordon, Thank you for reaching out to us through our Community Forums! Could you please provide the error message you get when activating the software? Please provide as well your serial number and the exact version/build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. Kind regards, sent you a message with the info Link to comment Share on other sites More sharing options...
Corrine LeMaire-Gordon Posted April 26, 2021 Author Report Share Posted April 26, 2021 I have to get this laptop out to site today can you please help! Link to comment Share on other sites More sharing options...
Corrine LeMaire-Gordon Posted April 27, 2021 Author Report Share Posted April 27, 2021 I have 2 hours to get this laptop working and out to site!!!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted April 27, 2021 Official Nitronaut Report Share Posted April 27, 2021 Hello @Corrine LeMaire-Gordon, My apologies for the delay. The serial number you provided is a version 13 license and it will only work on a Nitro Pro 13 installation. Please install Nitro Pro 13 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the ' Download Nitro Pro 13' link Kind regards, Link to comment Share on other sites More sharing options...
Corrine LeMaire-Gordon Posted April 27, 2021 Author Report Share Posted April 27, 2021 Thanks I had to contact my computer tech to assist me and he figured that out for me. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now