Shared network printer not shown

[Jürgen Klingelhöfer]

Running Windows 10 Pro, latest version 20H2, and Nitro Pro 13.38.1.739.
Only one shared network printer is shown in Nitro Pro, in all other apps the second shared network printer is also shown.
How can the second shared network printer be used?

[Allain Umailin]

Hello @Jürgen Klingelhöfer,

Thank you for reaching out to us through our Community Forums!

In order to further troubleshoot this issue, could you please perform these steps?:

a. Log off from the machine and login as an Administrator.
b. Go to Setting > Devices > Printers & Scanners
c. Check 'Let windows manage my default printer' checkbox.
d. Log out as Administrator, login in as a normal user and do the same (Enable 'Let Windows manage my default printer' checkbox)
e. Restart the machine and check if correct printer list is now available.

Thank you for choosing Nitro and I hope this helps.

[Jürgen Klingelhöfer]

Hello Allain,

I performed these steps, but nothing has changed.
Some other notebooks with the same configuration do not have the problem.
Another user on the same notebook has the same problem.
Do you have any idea?

[Allain Umailin]

Hello @Jürgen Klingelhöfer,

Thank you for this information and for your patience.

In order to further assist you, could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Lastly, what is the exact make / model of the affected notebooks?

Thank you very much in advance and I am looking forward to hearing back from you.