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-24 Activation Error


Gus Gonzalez

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Gus Gonzalez

Hello, I have experience this error in 2 computers that I attempt to move their license from an older computer to a newer one.

Could you help me resolve this problem?

Version 12.0.0.112

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Allain Umailin

Hello @Gus Gonzalez,

Thank you for reaching out to us through our Community Forums and for the private message.

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/vlp/nitro_pro12_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/vlp/nitro_pro12_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-767103

Thank you for choosing Nitro and I hope this helps.

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