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Can't activate my Nitro pro since I've switched devices

Christin Hyshka

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Christin Hyshka

Hi there.

I'm currently working on my old laptop as my newer one was broken.

It's saying my nitro pro activation code does not exist.  Said the same thing when I switched to the new one.  Now that I'm back on the old laptop I need you guys to reset this again.  If there's a better way to do this I'm all ears as when I get my new laptop back I'm going to want to switch this again.

234600-xxxxxx-306307 here is the code 




Edited by AllainU
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Allain Umailin

Hello @Christin Hyshka,

Thank you for reaching out to us through our Community Forums!

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and I hope this helps.

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