Problem moving Nitro Pro 11 to a new computer - Deactivation Error

[DM7518Nitro]

Hello, intractable problems with MS Office caused us to wipe and reinstall. As part of that process we usually deactivate then activate once we install W10 and start setting up. This has worked well in the past. This time I got a deactivation error, and the same error when trying to activate. This license code, good for two installations, is only installed on machine.

Please advise.

[Leslie V]

Hello @DM7518Nitro

This might help: https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000004327

Cheers!