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Crashing when printing PDF-documents


a. de Haan
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a. de Haan

Nitro Pro has been updated due to licensing requirements. Version 12.16.9.574 is now installed, but crashes constantly when printing PDF documents.
In the log I see this error.


Faulting application name: NitroPDF.exe, version:: 12.16.9.574, time stamp: 0x60350a02
Faulting module name: npdf.dll, version: 12.16.9.574, time stamp: 0x603507f0
Exception code: 0xc0000409
Fault offset: 0x000000000061ed30
Faulting process id: 0x808


Is there any solution to this problem ?

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Leslie V.

Hello @a. de Haan

Have you tried reinstalling or running a repair? What about running the cleanup tool before reinstalling?
Does it fail regardless of what file is printed to PDF?

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13381739/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 12.16 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.
 

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a. de Haan

Hello Leslie,

I ran the cleanup tool and did a reinstallation. This has no effect. Printing works for some simple documents. For most documents, the printer hangs at 1% and crashes

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Michael DelBorrello

Same here.

I have uninstalled Nitro multiple times using the uninstall utility and reinstalled it.  Same problem occurs every time.

This seems to have occurred when I created a login for the signature option.

I also cannot print anything.

 

As much as I like Nitro, I have used it for a couple of years, I cannot see paying to upgrade as the only solution.

 

Unless there is a resolution for this in version 12, I will probably go back to Acrobat Reader and pay the subscription for the options I have with Nitro.  My admin person uses it with absolutely no issues.

 

Mike

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