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Change account name and email


Sophia Stephens

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Sophia Stephens

Hello, 

 

My serial # is 504*********** and was used by a previous employee who no longer works with us. I'd like to change that account's name and email address (formerly Ka*****@a1glasswindows) and in doing so with the new email (so****@a1glasswindows.com), it tells me that the new email entered is "already in use" which is false. This is a new email we have never used with Nitro before. Please advise.

Edited by Reymund G.
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  • Official Nitronaut

Hi @Sophia Stephens

Thank you for reaching out to us through our Community Forums!

Could you please confirm if the account that you were trying to change the email address is a Nitro Sign account?

Please take a screenshot as well for further clarification. Thank you in advance.

Kind regards,

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