Sophia Stephens Posted May 3, 2021 Report Share Posted May 3, 2021 (edited) Hello, My serial # is 504*********** and was used by a previous employee who no longer works with us. I'd like to change that account's name and email address (formerly Ka*****@a1glasswindows) and in doing so with the new email (so****@a1glasswindows.com), it tells me that the new email entered is "already in use" which is false. This is a new email we have never used with Nitro before. Please advise. Edited May 4, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 4, 2021 Official Nitronaut Report Share Posted May 4, 2021 Hi @Sophia Stephens Thank you for reaching out to us through our Community Forums! Could you please confirm if the account that you were trying to change the email address is a Nitro Sign account? Please take a screenshot as well for further clarification. Thank you in advance. Kind regards, Link to comment Share on other sites More sharing options...
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