Francis Boisvert Posted May 5, 2021 Report Share Posted May 5, 2021 (edited) Hi, I'm trying to activate my Nitro Pro 9 licence. When I go to your activation portal, I see that I've reached the max number of activation. When I click Deactivate, it asks me to select a device, but I don't have any device choices on screen. My serial number is Please, can you deactivate it for me, so I could reactivate it on my new laptop computer? Thank you, Francis Edited May 5, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 5, 2021 Official Nitronaut Report Share Posted May 5, 2021 Hello Francis, Thank you for your message - I can help you out. Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy You can either upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade Or install the latest Nitro Pro 12 update so you can continue using your purchased license: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 9 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Paul Uvin Posted May 5, 2021 Report Share Posted May 5, 2021 I have more or less the same problem After a crash, I reinstalled my pc from scratch. I had an older version of Nitro Pro (number unknown) and tried now to download nitro 12 via the provided link In fact this installation doesn't come 'on top ' of the older one After activation, I reveive the message: 'the serial number only contains numeric values' Can you please help me to resolve the problem? thx a lot Paul Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 6, 2021 Official Nitronaut Report Share Posted May 6, 2021 Hello Paul, Please send me your serial number so I can check. Cheers! Link to comment Share on other sites More sharing options...
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