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Nitro Pro 9 - -24 Activation Error

Francis Boisvert

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Francis Boisvert


I'm trying to activate my Nitro Pro 9 licence.

When I go to your activation portal, I see that I've reached the max number of activation. 

When I click Deactivate, it asks me to select a device, but I don't have any device choices on screen.


My serial number is 

Please, can you deactivate it for me, so I could reactivate it on my new laptop computer?


Thank you,


Edited by Leslie V.
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  • Official Nitronaut

Hello Francis,

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

You can either upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade

Or install the latest Nitro Pro 12 update so you can continue using your purchased license: 

Then activate with your Nitro Pro 9 serial number.

I hope this helps. Let me know if you require anything else.

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Paul Uvin

I have more or less the same problem

After a crash, I reinstalled my pc from scratch.

I had an older version of Nitro Pro (number unknown) and tried now to download nitro 12 via the provided link 

In fact this installation doesn't come 'on top ' of the older one

After activation, I reveive the message: 'the serial number only contains numeric values'

Can you please help me to resolve the problem?

thx a lot 


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  • Official Nitronaut

Hello Paul,

Please send me your serial number so I can check.


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