Nitro Pro 9 - -24 Activation Error

[Francis Boisvert]

Hi,

I'm trying to activate my Nitro Pro 9 licence.

When I go to your activation portal, I see that I've reached the max number of activation. 

When I click Deactivate, it asks me to select a device, but I don't have any device choices on screen.

 

My serial number is 

Please, can you deactivate it for me, so I could reactivate it on my new laptop computer?

 

Thank you,

Francis

Edited May 5, 2021 by Leslie V.
Confidential Info Deleted

[Leslie V]

Hello Francis,

Thank you for your message - I can help you out.

Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

You can either upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade

Or install the latest Nitro Pro 12 update so you can continue using your purchased license: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 9 serial number.

I hope this helps. Let me know if you require anything else.

[Paul Uvin]

I have more or less the same problem

After a crash, I reinstalled my pc from scratch.

I had an older version of Nitro Pro (number unknown) and tried now to download nitro 12 via the provided link 

In fact this installation doesn't come 'on top ' of the older one

After activation, I reveive the message: 'the serial number only contains numeric values'

Can you please help me to resolve the problem?

thx a lot 

Paul 

[Leslie V]

Hello Paul,

Please send me your serial number so I can check.

Cheers!