Nitro Pro 12 License is not getting activated. Getting -22 :Error Wrong License number

[Rich dumagpi]

We have Nitro Pro 12 license and we need to reinstall it on the user's PC as we recently upgraded the systems to Windows 10. I'm getting an error activation that says wrong license number. 

[Reymund G.]

Hi @Rich dumagpi,

Thank you for reaching out to us through our Community Forums!

Please ensure that you have Nitro Pro 12.16.9.574 installed on the user's machine so you could activate using version 12 license. You can check the version and build of Nitro Pro by going to the Help tab > About Nitro Pro. 

The Nitro Pro 12.16.9.574 installer can be located from this link - https://www.gonitro.com/installers/business/v12/msi/download

After installing that specific build of Nitro Pro 12, you should be able to activate it using your version 12 serial number. 

Kind regards,