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David Goding

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David Goding

Dear Sirs, 

Today I received documents from a different party than previous problem. I received JPG files and converted them to pdf files using nitro. Combined them and sent them to another party. They advised today that page 7 is blank and pages 3 and 5 are heavily redacted, which I have not done. If I open the file with acrobat I can see the problem. Support No.: 00251366. Your solution was to delete Nitro and re-load, which fixed the problem until now.  

I have been using Nitro for years, but since doing latest update have had this problem, now repeatedly. If we can't find permanent solution I will have to revert to Acrobat, which is a solution I am not comfortable with.

 Await feedback on permanent solution.

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