Jump to content

Desktop Thumbnails


Diego Hernandez

Recommended Posts

Diego Hernandez

Hello,

I have some users that are not able to see the thumbnail image in the desktop. it is only the name visible.

OS Windows 10

I would like to add an image but i cannot see any option to upload.

Nitro Pro 13.35.3.685 

thanks

 

 

 

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Hi @Diego Hernandez,

Thank you for reaching out to us through our Community Forums!

Please update your Nitro Pro 13 installation to 13.40 build. I have seen issues like this and it was resolved after updating to the latest build. 

You can download the Nitro Pro 13.40 installer from the following location: 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link

Kind regards,

 

Link to comment
Share on other sites

Konstantinos Κουτρούλης

Hi,

I have the same issue. I have uninstall it with nitro-cleanup. I install the latest version but the same. I tried also to test it the acrobat reader and i have the same error.

Can you tell me a solution please?

Thank you

Link to comment
Share on other sites

Brian McCarley

I am having this same issue. I have updated to the 13.40 build as previously suggested, but I still do not have thumbnails for the PDF files on my desktop.

OS Windows 10

Nitro Pro 13.40.0.811

Please advise to next step.

 

Link to comment
Share on other sites

  • 3 weeks later...
  • Official Nitronaut
Reymund Oyong

Hi @Konstantinos Κουτρούληςand @Brian McCarley

Thank you for reaching out to us through our Community Forums!

The Nitro Pro 13.42 build was just officially released last week (June 11th), this should resolve the issue related to the desktop PDF icons not showing the thumbnails. You can find the installer of the latest build from the following location:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link

To update, simply run the installer and it will automatically update your existing Nitro Pro 13 installation to the latest build. 

Kind regards, 

Link to comment
Share on other sites

  • 3 months later...
Dustin Shepard

Here is a temporary solution for anyone that needs this fix. I realized that this issue is due to Medium or small icons on the desktop not showing a Preview. I realized this when I switched my default app back to Adobe and then still had the issue (Nitro created this issue and for some reason when changing back to Adobe the issue did not correct itself)

Open File explorer, click on View tab, then Options > Change Folder and Search Options > View tab. Uncheck the boxes to "Always show icons, never thumbnails" and "Show file icon on thumbnails." Apply and OK.

Edited by Dustin Shepard
Link to comment
Share on other sites

  • 3 weeks later...

I also have a problem with all of the icons disappearing on my desktop.  I have no icons or file transparency, only the file name.  I have the latest version of Nitro PRO 13.  Just bought it from you yesterday.

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Hi @Donny Rose

Thank you for reaching out to us through our Community Forums!

Could you please provide the exact build of your Nitro PDF Pro 13 installation? You can see this information by going to the Help tab > About Nitro Pro. Example format is Nitro Pro 13.x.x.x.

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.