Diego Hernandez Posted May 10, 2021 Report Share Posted May 10, 2021 Hello, I have some users that are not able to see the thumbnail image in the desktop. it is only the name visible. OS Windows 10 I would like to add an image but i cannot see any option to upload. Nitro Pro 13.35.3.685 thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted May 10, 2021 Official Nitronaut Report Share Posted May 10, 2021 Hi @Diego Hernandez, Thank you for reaching out to us through our Community Forums! Please update your Nitro Pro 13 installation to 13.40 build. I have seen issues like this and it was resolved after updating to the latest build. You can download the Nitro Pro 13.40 installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link Kind regards, Link to comment Share on other sites More sharing options...
Konstantinos Κουτρούλης Posted May 14, 2021 Report Share Posted May 14, 2021 Hi, I have the same issue. I have uninstall it with nitro-cleanup. I install the latest version but the same. I tried also to test it the acrobat reader and i have the same error. Can you tell me a solution please? Thank you Link to comment Share on other sites More sharing options...
Brian McCarley Posted May 20, 2021 Report Share Posted May 20, 2021 I am having this same issue. I have updated to the 13.40 build as previously suggested, but I still do not have thumbnails for the PDF files on my desktop. OS Windows 10 Nitro Pro 13.40.0.811 Please advise to next step. Link to comment Share on other sites More sharing options...
Konstantinos Κουτρούλης Posted June 11, 2021 Report Share Posted June 11, 2021 Any advise please??? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 16, 2021 Official Nitronaut Report Share Posted June 16, 2021 Hi @Konstantinos Κουτρούληςand @Brian McCarley Thank you for reaching out to us through our Community Forums! The Nitro Pro 13.42 build was just officially released last week (June 11th), this should resolve the issue related to the desktop PDF icons not showing the thumbnails. You can find the installer of the latest build from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link To update, simply run the installer and it will automatically update your existing Nitro Pro 13 installation to the latest build. Kind regards, Link to comment Share on other sites More sharing options...
Dustin Shepard Posted October 15, 2021 Report Share Posted October 15, 2021 This still has not been fixed. Any help? These PDF icons are awful. Link to comment Share on other sites More sharing options...
Dustin Shepard Posted October 15, 2021 Report Share Posted October 15, 2021 (edited) Here is a temporary solution for anyone that needs this fix. I realized that this issue is due to Medium or small icons on the desktop not showing a Preview. I realized this when I switched my default app back to Adobe and then still had the issue (Nitro created this issue and for some reason when changing back to Adobe the issue did not correct itself) Open File explorer, click on View tab, then Options > Change Folder and Search Options > View tab. Uncheck the boxes to "Always show icons, never thumbnails" and "Show file icon on thumbnails." Apply and OK. Edited October 15, 2021 by Dustin Shepard Link to comment Share on other sites More sharing options...
Donny Rose Posted November 2, 2021 Report Share Posted November 2, 2021 I also have a problem with all of the icons disappearing on my desktop. I have no icons or file transparency, only the file name. I have the latest version of Nitro PRO 13. Just bought it from you yesterday. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted November 4, 2021 Official Nitronaut Report Share Posted November 4, 2021 Hi @Donny Rose Thank you for reaching out to us through our Community Forums! Could you please provide the exact build of your Nitro PDF Pro 13 installation? You can see this information by going to the Help tab > About Nitro Pro. Example format is Nitro Pro 13.x.x.x. Kind regards, Link to comment Share on other sites More sharing options...
Donny Rose Posted November 4, 2021 Report Share Posted November 4, 2021 Nitro Pro 13.50.4.1013 Link to comment Share on other sites More sharing options...
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