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-24:Activation Error when activating


Adrienne Kendrick
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Adrienne Kendrick

Hi.

I got rid of an old computer that had an old version of Nitro Pro on it. I tried to load up the new version, and of course it said my serial number was no good. I found the old version online and it gave me a -24 activation error. Please help as I really don't want to have to pay for this again. Thanks!

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Allain Umailin

Hello @Adrienne Kendrick,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). 

Lastly, could you please provide the serial number of your Nitro Pro?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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