Error -2023 Nitro Pro has encountered an error with your license

[makssiful]

Hello, I've had nitro pro 13 for a while but started getting this error after an operating system update. I tried to reinstall but still have this error.

"Nitro Pro has encountered an error with your license. Please re-try activation. If you still encounter an error please contact support. Error code: -2023"

 

I tried to click on activation but the button does nothing

Version is 13.16.0.108

[Reymund G.]

Hi @makssiful

Thank you for reaching out to us through our Community Forums!

Please perform the following steps and see if it will let you proceed with the activation?

1. Download Nitro cleanup tool from the link below:
https://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip

Please note that this cleanup tool will remove all traces of Nitro Pro including your customize stamps. If you have customized stamps, please refer to the link below about how to transfer/backup stamps:
https://kb.gonitro.com/knowledgebase/#/search/stamp/000004307 

If you do not have any customized Stamps or QuickSign signature, please disregard the above article then proceed with the cleanup.

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.40 by downloading a new installer from the link below (delete the previous installer you saved on your Downloads folder):

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.40 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Please let me know how it works for you. 

[makssiful]

Hi Reymund,

Thanks for the help, it worked out great!