My Nitro 12 serial number isn't working on new machine

[Dave Heilke]

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 Serial#:123736455660582532  Version 12.9.1.474  Worked on my old machine but not on new laptop.  I get Error Code -24

 

 

[Allain Umailin]

Hello @Dave Heilke,

Thank you for reaching out to us through our Community Forums!

Did you purchase your program from Indigo Software?

Thank you and I am looking forward to hearing back from you soon. 

[Dave Heilke]

I don't remember.  It was a 3rd party vendor, for sure, but it was a couple of years ago.....

[Allain Umailin]

Hello @Dave Heilke,

Thank you for your response.

We have received reports from a few users that they have a similar serial number which does not follow our standard format 23460x-xxxxxx-xxxxxx (where 'x' are random numbers). Most of them purchased their program from a few eBay sellers and Indigo Software.

The Indigo Software company and those sellers are not an authorized Nitro re-sellers and the serial number they sold are cracked version. This is the reason why those serial numbers do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. 

We have seen the email message they have sent to these users where they asked first for the software's installation ID before providing the serial number then instructed them to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. 

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

If you purchase your program to Indigo Software, you may visit https://indigosoftwarecompany.com/community/contact for assistance and to report this fraudulent seller. Otherwise, reach out to the seller where you purchased it.

If you are interested in purchasing 'Nitro Pro' from our website, kindly visit https://www.gonitro.com/pricing 

Thank you and good luck!

[Dave Heilke]

On 5/17/2021 at 10:18 AM, AllainU said:

Hello @Dave Heilke,

Thank you for your response.

We have received reports from a few users that they have a similar serial number which does not follow our standard format 23460x-xxxxxx-xxxxxx (where 'x' are random numbers). Most of them purchased their program from a few eBay sellers and Indigo Software.

The Indigo Software company and those sellers are not an authorized Nitro re-sellers and the serial number they sold are cracked version. This is the reason why those serial numbers do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. 

We have seen the email message they have sent to these users where they asked first for the software's installation ID before providing the serial number then instructed them to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. 

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

If you purchase your program to Indigo Software, you may visit https://indigosoftwarecompany.com/community/contact for assistance and to report this fraudulent seller. Otherwise, reach out to the seller where you purchased it.

If you are interested in purchasing 'Nitro Pro' from our website, kindly visit https://www.gonitro.com/pricing 

Thank you and good luck!

Thank you for your response.  Would it be possible to get a discount on Nitro Pro?  I would like to get a legit version, as I did not realize my previous purchase was from an unlicensed re-seller.  I'm willing to pay some out of pocket for this purpose, but I don't want to feel like I'm buying the same software twice.