Maryellen Jornet Posted May 12, 2021 Report Share Posted May 12, 2021 It takes me to a page to deactivate but does not let me deactivate in order to reactive Nitro on my new computer. Help please! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 13, 2021 Official Nitronaut Report Share Posted May 13, 2021 Hello @Maryellen Jornet Thank you for contacting us - I'm happy to assist you. I released your key so you can reactivate. Can you please try again? You can get the correct installer from the page below:https://www.gonitro.com/nps/product-details/downloads I hope that helps! Link to comment Share on other sites More sharing options...
Maryellen Jornet Posted May 14, 2021 Author Report Share Posted May 14, 2021 Now it tells me my serial number does not exist. I verified it on Cleverbridge. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 17, 2021 Official Nitronaut Report Share Posted May 17, 2021 Hello @Maryellen Jornet Please make sure you install Nitro Pro 13. If you install another version, you will get that error message. I sent you your version 13 serial number via direct message. Cheers! Link to comment Share on other sites More sharing options...
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