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New Machine, cannot deactivate old and activate new

Allan Mesia

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Allan Mesia

Hi bought new machine and attempted to deactivate my license on old machine and activate on new machine.  when I look up my license it says:


Serial Number *removed by me*
Version 12
Status Active
Number of Activations 0
Number of Activations Allowed 2


Not sure what to do here!  I know it is activated on 2 machines already.  The one I am trying to deactivate on is not allowing me to do so.  

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Allain Umailin

Hello @Allan Mesia,

Thank you for reaching out to us through our Community Forums!

We have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please just install Nitro Pro on the new machine using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-919860

Thank you for choosing Nitro and I hope this helps.

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