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Computer Died and need to add Nitro Pro to new computer

Karen Billingsley

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Karen Billingsley

My computer died completely and to purchase a new computer.  I downloaded the app and entered in my License number, which it did not recognize.  I went to Nitro support and entered my license number and it says it is active and to deactivate.  When I click the deactivate button it says to select the devices to deactivate, but there is nothing to select.  Then it says to submit a support ticket, which takes me back to the same page - I am stuck in an endless loop.    It says number of activations allowed: 2 and the number of activations is 0, but yet I am unable to activate on my new computer.  

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  • Official Nitronaut

Hello Karen,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

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