Karen Billingsley Posted May 16, 2021 Report Share Posted May 16, 2021 My computer died completely and to purchase a new computer. I downloaded the app and entered in my License number, which it did not recognize. I went to Nitro support and entered my license number and it says it is active and to deactivate. When I click the deactivate button it says to select the devices to deactivate, but there is nothing to select. Then it says to submit a support ticket, which takes me back to the same page - I am stuck in an endless loop. It says number of activations allowed: 2 and the number of activations is 0, but yet I am unable to activate on my new computer. Link to comment Share on other sites More sharing options...
Karen Billingsley Posted May 17, 2021 Author Report Share Posted May 17, 2021 Anyone out there that can help me on this please?? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 17, 2021 Official Nitronaut Report Share Posted May 17, 2021 Hello Karen, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
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