Jump to content

Cant activate....

John Cline

Recommended Posts

John Cline

I am getting some serious buyers remorse on this product....but anyway....

I started up nitro PDF to do some work....i get this:


"there was a connection issue if you use a proxy....etc...."

I am not on a proxy and the internet works fine (i am on this forum right?)....thats the first issue.

The second is try again does the same thing.

The third issues is if you click manual you are prompted to put your serial number in the space...click next...and you are given instructions to go to your activation web page and put this cert in there to get another cert....but there is nothing in the certification area to copy to put in the web page.

I have done a repair, no change.

I have unistalled reinstalled...no change

i follow the instructions on your aactivation help page...no change.

So there you have it...i need to do homework and work work but  I cant because the client is not active....I need this working like right now...little help?

Link to comment
Share on other sites

  • Official Nitronaut

Hello @John Cline

Thank you for posting on our Community Forums!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro from the page I have provided below:

I hope this helps! Please let me know how that goes.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.