Glen Stephen Posted May 17, 2021 Report Share Posted May 17, 2021 I bought an upgrade to Nitro Pro 13. The Cleverbridge receipt shows me to donwload a trial version of Nitro Pro 13. I have tried several times. It downloads and then fails to install. What could be the problem? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 17, 2021 Official Nitronaut Report Share Posted May 17, 2021 Hello Glen, Thank you for posting on our Community Forums! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.40.0.811 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
Glen Stephen Posted May 18, 2021 Author Report Share Posted May 18, 2021 Thank you Leslie That worked and Nitro 13 is now active. Link to comment Share on other sites More sharing options...
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