Activation License not working

[Jared Jordan]

We are trying to activate version 12(Pro) with our license but it says that it is not valid.  If I go to the activation website here and enter the license it says it is not valid.  I am happy to supply the license in a message or email instead of posting it on a forum that other people can see it.  

[Allain Umailin]

Hello @Jared Jordan,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Jared Jordan,

Thank you for the private messages.

The Indigo Software company is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. 

Looking at the email message they sent you, they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. 

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

You may reach out to Indigo Software by visiting https://indigosoftwarecompany.com/community/contact for assistance and to report this fraudulent seller. 

If you are interested in purchasing 'Nitro Pro' from our website, kindly visit https://www.gonitro.com/pricing 

Thank you and good luck!