Server Error in '/' Application when manual activating

[Elvin Yong]

Hi,

 

I have some Nitro Pro 10 licenses.

After a while, one user's software went back to Trial mode and was asked to activate the license again.

We tried but faced an error "-24: Activation Error"

I then switched to manual activation and faced this error:

"

Server Error in '/' Application.

 

The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /ECOSYSTEM/ActivationServer/tiactivate/default.aspx
 

 

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3282.0

Server Error in '/' Application.

 

The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /ECOSYSTEM/ActivationServer/tiactivate/default.aspx
 

 

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3282.0

 

 

Please help on this.

 

Thanks

 

 

[Allain Umailin]

Hello @Elvin Yong,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Elvin Yong,

Thank you for the private message.

Kindly note that we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please just install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/vlp/nitro_pro12_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/vlp/nitro_pro12_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 23460x-xxxxxx-546678

 

If you are interested in upgrading your Nitro Pro 10 license to Nitro Pro 13 for 4-users, please let me know and I will ensure someone from our Sales Team reaches out with a quote

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

[Elvin Yong]

Hi Allain,

Thanks for the help.

I have another two Nitro 10 licenses.

Can I do the same for these. I have sent you the other two licenses for checks.

In the meantime, I will try get approval to move to NitroPro 13 if required.

Thanks again 

[Allain Umailin]

Hello @Elvin Yong,

Yes you may use the same installers for the other serial numbers you have sent me privately.

Cheers!

[Elvin Yong]

Ok Allain,

 

Thanks so much for the help.

So we can close this support case.

Cheers